I. Information about the seller
II. Introductory provisions
III. General information
IV. Contract conclusion procedure
V. Product price, payment method and product shipment
VI. Delivery
VII. The right to unilateral termination of the contract
VIII. Material defects
IX. Notice on the method of written consumer complaint
X. Dispute Resolution
XI. Warranty
XII. Cookie policy
Name: Marina, poljoprivredna zadruga (dalje u tekstu: PZ Marina)
Abbreviated name: PZ Marina
Headquarters: Obala k. Alojzija Stepinca 2, 21222 Marina.
Registered in the court register: Commercial Court in Split, MBS: 060158613
OIB: 59032583983
Business bank: OTP banka d.d.
IBAN: HR7924070001100577218
SWIFT: OTPVHR2X
Person authorized to represent: Svetin Palada, manager of PZ Marina
Phone number: +385 (021) 889 044/ 889 333
Email address: marinainfo@pz-maina.com
For all questions and ambiguities related to these General Terms and Conditions or the order procedure, you can contact PZ Marina at the e-mail address: marinainfo@pz-marina.com or by phone at the number: 021 889 044 or 021 889 333 from Monday to Friday from 7:00 a.m. to 3:00 p.m.
The products on the web shop represent an invitation to purchase, and PZ MARINA will decide whether to accept the offer made by the consumer. The conclusion of a contract through the website https://www.pz-marina.com/ represents the conclusion of a contract at a distance and the legal acquis of the European Union, including the regulations of the Republic of Croatia, applies to it.
These General Terms and Conditions regulate relations between consumers and PZ MARINA. A consumer is any natural person who enters into a legal transaction or acts on the market outside of his trade, business, craft or professional activity. When you order products on the website https://www.pz-marina.com/ as a legal entity, you are not considered a consumer, and the provisions of these General Terms and Conditions entitled “Right to unilateral termination of the contract”, “Notice on the method of written consumer complaint” and “Material defect”. In that case, the relevant provisions of the Obligations Act and the Electronic Commerce Act, as well as other applicable regulations, apply to you.
The buyer and the seller are bound by these Terms of Business, and in the event that a certain provision is contrary to the mandatory regulations of Croatian law, the mandatory regulations will be applied. The content of the website https://www.pz-marina.com/ is protected by intellectual property rights. Customers and users of the website https://www.pz-marina.com/ cannot dispose of the intellectual property rights of PZ MARINA without prior approval.
Users and/or buyers of the product are obliged to refrain from causing damage to third parties and are obliged to take actions to minimize any damage.
PZ MARINA is in no way responsible for the damage that the user may suffer by using the website https://www.pz-marina.com/, unless the responsibility of PZ MARINA is regulated by mandatory regulations of the Republic of Croatia.
Customers bear the costs of using computer equipment and telecommunication services necessary to access the website https://www.pz-marina.com/.
PZ MARINA makes constant efforts to enable optimal operation and quality of the website. PZ MARINA cannot guarantee that the use of the website will not be interrupted or temporarily unavailable.
PZ MARINA reserves the right at any time and without prior notice to change, supplement or cancel any part of its business, which includes the website, or any part of it, services, sub-sites or services provided through them. The right in question includes, but is not limited to, changing the time of content availability, the availability of new data and the method of transmission.
PZ MARINA reserves the right to change or supplement the General Terms and Conditions at any time. All changes and additions enter into force on the day of publication on the website https://www.pz-marina.com/.
The contracting parties are obliged to act in accordance with the principles of conscientiousness and honesty, the prohibition of causing damage and the duty to fulfill obligations.
All customers who place an order via the website https://www.pz-marina.com/ are obliged to read the General Terms and Conditions before ordering.
The purchase is made by filling out the form provided for it on the website https://www.pz-marina.com/, by phone or by e-mail. The product is considered ordered when the customer goes through the entire ordering process.
Only their legal representatives can request the purchase of products in the name and on behalf of minors or persons deprived of business capacity (completely or partially).
When filling out the form, the buyer is obliged to enter all the information that is required of him in order for the delivery to proceed smoothly. Purchases via the website https://www.pz-marina.com/ are possible 24 hours a day, 7 days a week. The customer will be notified by e-mail about the receipt of the order and the shipment of the package.
If PZ MARINA is unable to fulfill the contract within the deadline, it will notify the consumer in writing without delay. The consumer has the right to terminate the contract only if he has given the PZ MARINA web shop a subsequent reasonable deadline for fulfillment.
During the product ordering process, the customer can register on the website https://www.pz-marina.com/ by clicking on the user icon, entering an e-mail and clicking on “Registration”. If the customer is already registered and has previously made a purchase with the account with which he registered, he enters his user account by clicking on the “My profile” icon/link, entering his username or e-mail address and password, and clicking on “Login”. On the website https://www.pz-marina.com/ it is possible to place an order as a guest, i.e. without registration. In this case, the customer will be asked for only those data that are essential for processing the order. By logging into your profile, you can view your recent orders, edit your billing and shipping addresses, and edit your password and account details.
The purchase is made by ordering the available products, which the customer chooses based on the photo and basic description. The customer can choose a specific product he is interested in and read the available product description in order to make an independent decision whether the product meets his needs. The customer chooses products from the product catalog on the website https://www.pz-marina.com/, which is arranged according to product types.
In the case of products that come in multiple sizes/weights, the customer is obliged to choose the size of the product in accordance with his needs and preferences. It also selects the quantity of the selected product.
By clicking on “Add to cart” the selected product is added to the cart. By placing the product in the shopping cart, the product is not reserved, ordered or purchased. The customer can continue to add products by clicking on the link “Order products” or can click on the cart icon, which opens two options: “View cart” and “Payment”. By clicking “View basket” you enter the basket itself, where you can change the quantity of products in the basket or delete products from the basket. If you want to add more products to the cart, you can do so by clicking on the “Order products” link on the main menu. To complete the order, you need to click the “Basket” icon and click “Send order”, after which you will receive an order confirmation along with payment information to your e-mail address.
Another option is that after you have chosen the last product and entered the quantity you want to order, instead of going to the shopping cart overview, click on the “Payment” option, after which the available payment options will be displayed.
When the customer finishes the product selection process by clicking on “View cart”, he will be redirected to the page where the product in the cart is reviewed.
The customer can select “Send order”, after which he will be redirected to the page where the customer is obliged to enter his personal data in order to carry out the correct delivery of the ordered products.
In this step, the customer can select “You want an R1 bill” and must enter the data in the form.
It is not possible to continue the purchase without checking the box “I have read and agree with the General terms and conditions of business and the provisions of the website”, by marking which the customer confirms that he has read and understood these Terms and Conditions of business and that he agrees with them.
After the customer places the order, the seller will send the General Terms and Conditions to the customer’s e-mail address together with the order confirmation and the order number confirming that the customer’s order has been received and is being processed. The terms of business, which were delivered to the customer via e-mail, are binding for the contracting parties.
PZ MARINA reserves the right to change information, including product prices on the website without prior notice. Along with the product image, there is a description of the product’s main features and its price including VAT.
Regarding any question, the customer can contact PZ MARINA by phone at 021 889 044 / 021 889 333 from Monday to Friday from 7:00 a.m. to 3:00 p.m. or by e-mail at: marinainfo@pz-marina.com
If you have not received the ordered products that you paid for within the agreed delivery period, please inform PZ MARINA about the same at the e-mail address: marinainfo@pz-marina.com
Choosing a payment method
You can pay for the ordered products and delivery according to the model you choose while completing the order.
Payment for the product can be made:
When paying with credit and debit cards, the customer is redirected to the page of the card processing and billing service provider, which stores the data in accordance with the highest level of protection and confidentiality. Personal data from the order is collected, processed and used in accordance with the provisions of the current laws in the Republic of Croatia.
In case of unsuccessful payment authorization, the purchase process is interrupted.
The customer is responsible for the correctness of the data provided using the web shop service.
The payment is considered completed at the time when the payment is recorded in our system or at the time of receipt of authorization by the card issuer.
The agreed purchase price includes VAT and is expressed in euros. Please note that the means of payment in the Republic of Croatia is the euro, and the customer pays the cost of currency conversion.
If the customer has not received the information necessary to make the payment, i.e. he has not been notified that the contract has been concluded after the ordering process has been completed, it is suggested to check:
The delivery process begins when we register the payment in our system.
In the event that we do not receive your payment within the next 3 working days, we will consider that you have canceled the order. PZ MARINA undertakes to reserve the product in the warehouse for 3 working days, not including Saturday. After 3 working days from the receipt of the order, PZ MARINA d.o.o. does not guarantee product availability.
Payment upon receipt of shipment (cash on delivery)
We do not have cash on delivery option available.
PZ MARINA delivers within the entire territory of the Republic of Croatia. The price of product delivery within the Republic of Croatia depends on the weight of the shipment and is expressed with VAT included and is shown separately on the retail invoice. For orders over €200.00, delivery is free within the Republic of Croatia.
Orders outside the borders of the Republic of Croatia are currently not possible via the web shop
For orders outside the borders of the Republic of Croatia, it is necessary to send an inquiry to our e-mail address: marinainfo@pz-marina.com, and the customer will receive an offer with included transport costs to the requested address to his e-mail address. The cost of transportation to addresses outside Reublica Croatia is calculated according to the total weight of the package (in kilograms) and the corresponding price for that weight according to the Intereuropa d.o.o. price list. The price of product delivery is also shown separately on the offer and retail invoice.
The package delivery service for the web shop is provided by Intereuropa d.o.o. Delivery is made every working day until 4 pm.
We process all orders received on a working day before 9 a.m. on the same day, so that in most cases the ordered product is delivered to the delivery service on the same day. Orders placed after 9 a.m. on weekdays (except Fridays) are delivered the next day, while orders placed after 9 a.m. on Fridays are delivered on Mondays. On Mondays, we also process orders received on Saturday and Sunday.
The ordered products are delivered no later than 3 working days from the visible payment on the seller’s account. If it becomes impossible to deliver the selected product because the product is no longer available, PZ Marina will immediately notify the customer, and the customer has the right to terminate the contract and request a refund or agree to a later delivery date.
Delivery deadlines do not include:
The ordered products are delivered to the entrance of the residential building. Please note that the delivery person is not obliged to carry the goods to the floor where the customer lives, but only to the entrance of the apartment building.
If the recipient does not exist at the specified address or the address is unknown, the delivery service will try to contact the recipient in order to agree on the exact time and possibly another delivery address. In case of impossibility of delivery, the shipment is returned to the warehouse of PZ Marina.
We undertake to deliver your order on time, if you have filled in your information completely accurately and truthfully.
Products will be delivered to the islands according to the special delivery schedule of Intereuropa d.o.o.
All products are packed in transport packaging in such a way that they cannot be damaged by normal handling during transport. Customers are asked to inspect the package when picking it up and refuse to pick up the package if it is damaged and contact PZ Marina immediately.
With his signature upon pickup, the customer confirms that he has picked up the package in an undamaged condition, and the delivery service is not responsible for any complaints, damage or loss of the content of the picked-up package, except with proof that the damage did not occur after delivery.
PZ MARINA reserves the right to demand compensation for the costs of manipulation, transport and other possible costs in cases where the customer does not take over the product or refuses to take over the product without a valid reason.
In case of product return, PZ Marina returns the amount to the customer in the official currency of payment. With us, it is not possible to pay in cryptocurrencies.
The customer can simply terminate the contract within 7 days without giving a reason. The period of 14 days begins to run from the day when the product is handed over to the customer or a third person designated by him, who is not the carrier.
If the customer orders several pieces of the product in one order that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the 14-day period begins to run from the day it is delivered to the home or to a third party specified by the customer, and which is not the carrier, handed over the last piece or the last shipment of the product.
If the regular delivery of goods for a certain period is contracted, the period of 7 days begins to run from the day when the first piece or the first shipment of the product is handed over to the customer or a third party designated by the customer, who is not the carrier.
If the customer is not informed about the right to terminate the contract, the right of the customer to unilaterally terminate the contract ends after 12 months from the expiration of the 7-day period.
If the seller has provided the buyer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract ends after the expiration of 7 days from when the consumer received that notice.
In order for the consumer to be able to exercise the right to unilaterally terminate the contract, he must notify the seller in writing of his decision to unilaterally terminate the contract before the expiration of the 14-day period, by an unequivocal statement sent by e-mail to the address marinainfo@z-marina.com, in which he will state his first and last name, address, telephone number or e-mail address.
The consumer is obliged to return the goods to the address PZ MARINA d.o.o., Marinska cesta 15, 21222 Marina.
PZ Marina is under no obligation to refund additional costs resulting from the consumer’s explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the seller.
PZ Marina must refund the amount paid using the same means of payment used by the consumer when paying, except cryptocurrency, and if the consumer does not expressly agree to another means of payment, and assuming that the consumer is not obliged to pay any additional costs for such a refund.
Unless PZ Marina has offered to pick up the goods returned by the consumer, the consumer must return the goods without delay, and no later than within 14 days from when he notified the seller, i.e. PZ Marina. about his decision to terminate the contract.
It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods or hands them over to the seller or a person authorized by the seller to receive the goods before the expiry of the deadline.
The buyer is obliged to return the product that he returns to the seller complete, in the same condition in which it was delivered to him and in the original packaging (commercial packaging in which the goods were delivered).
The consumer is obliged to bear all the costs of returning the product.
The consumer is responsible for any reduction in the value of the goods that is the result of handling the goods other than that which was necessary to determine the nature, characteristics and functionality of the product.
In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods exclusively in the manner that is customary when buying goods at the seller’s premises.
The goods that the buyer intends to return within 7 days may not be modified, used, or undertaken in any manner that may not be undertaken in the physical branch of the seller, as well as those that would reduce the value of the goods.
In the event of a decrease in the value of the product resulting from the handling of the product by the customer, PZ Marina will be charged from the amount of the purchase price received in the proportion of the decrease in the value of the goods according to its own assessment, taking into account the objective criteria of each individual case.
Confirmation of receipt of the declaration of unilateral termination of the contract will be delivered by the seller to the consumer without delay to the e-mail address.
If the consumer exercises his right to unilaterally terminate the contract, PZ MARINA must, without delay, and no later than within 14 days from the day on which he received the notification of the consumer’s decision to terminate the contract, return to the consumer everything he paid on the basis of the contract. Except when the seller has offered to collect the goods returned by the consumer himself, the seller must refund the payment only after the goods have been returned to him, that is, after the consumer has provided him with proof that he sent the goods back to the seller, if the seller was informed of this before receipt goods.
The right to terminate the sales contract is not allowed in the following cases when:
The form for unilateral termination of the contract can be found at the link.
When the customer is a legal entity, the section of these Terms of Business entitled “Right to unilateral termination of the contract” does not apply to him. The Law on Obligatory Relations and the Law on Electronic Commerce apply to legal entities.
PZ MARINA, as a manufacturer and seller, is responsible for the material/qualitative defects of the product, which the product had up to the moment of the transfer of risk to the customer, regardless of whether it was known to him, as well as for qualitative defects that appear after the transfer of risk to the customer, if they are the result of a cause that existed before that, and that is until the shelf life of the product marked on the label.
The seller is not responsible for defects that appear after the expiry date indicated on the product label.
There is a material lack of things:
The buyer is obliged to inspect the received product in the usual way or to have it inspected and to notify the seller of any visible defects within 2 days, otherwise he loses the right that belongs to him on that basis.
The seller is not responsible for defects that appear after the declared expiration date of the product.
The buyer who informed the seller about the defect in a timely and proper manner is authorized to:
When exercising the right to remove the defect, the buyer primarily has the right to choose between repair and replacement of the item, unless the chosen method of removing the defect would be impossible or if it would result in disproportionate costs for the seller compared to another method of removing the defect, taking into account all the circumstances, and especially the value of the item without the defect, the significance of the defect and the question of whether the repair or replacement can be done without considerable inconvenience to the customer.
Repair or replacement of defective items is carried out free of charge, within a reasonable time from the moment when the buyer informed the seller about the defect and without significant inconvenience to the buyer, taking into account the nature of the item and the purpose for which the buyer needed the item.
In the event that repair or replacement of defective items is not possible, the customer has the right to a price reduction.
The buyer can terminate the contract only if he has previously given the seller a subsequent appropriate deadline for fulfilling the contract. If the defect is insignificant, the customer has no right to terminate the contract.
The buyer can terminate the contract even without leaving a subsequent deadline if the seller, after notification of the defects, has informed him that he will not fulfill the contract or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even in the subsequent deadline, as well as in the case when the buyer, due to the seller’s delay, does not can achieve the very purpose for which he concluded the contract.
If the seller does not fulfill the contract in the subsequent period, it is terminated according to the law itself, but the buyer can keep it in force if he declares to the seller without delay that he keeps the contract in force.
When the buyer is a legal entity, the rules on material deficiency prescribed by the Obligatory Relations Act apply to him.
In accordance with the best and fair business practice, and in accordance with Art. Paragraph 10 of the Consumer Protection Act, we ask consumers to submit a written complaint expressing their dissatisfaction with the purchased product or service provided in person or by post to the address:
MARINA, agricultural cooperative
Coast k. Alojzija Stepinac 2
21222 Marina
or send via e-mail: marinainfo@pz-marina.com.
When submitting a complaint that was not sent by e-mail, it is important to provide accurate information about your name and address, so that PZ MARINA can deliver to the consumer a confirmation of receipt of the written complaint and a response to the written complaint within the legal deadline of 15 days.
For any additional questions, we are available via the telephone call center: +385 (21) 889 333.
If the customer is a legal entity, the rules on consumer protection prescribed by these General Terms and Conditions and the Consumer Protection Act do not apply to him.
In the event of a dispute, PZ MARINA and the consumer will try to resolve the dispute amicably.
If it is not possible to resolve the dispute amicably, the competent court in the Republic of Croatia is competent in terms of actual and local jurisdiction, applying Croatian law, unless the applicable regulations stipulate otherwise.
Disputes can be resolved before the Court of Honor of the HGK or other conciliation centers.
Consumer disputes can be resolved via the ODR platform of the European Commission https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Some products that are sold through the web shop https://www.pz-marina.com/ have a certain shelf life, and within that period we guarantee the healthiness and appropriate quality of our products.
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